Frequently asked questions
 
What is included in a Cross Stitch Kit?
In a cross stitch kit you will find Zweigart fabric, DMC stranded cotton threads pre-sorted onto a thread card, a needle, full colour printed graph chart, a detailed specification sheet listing the materials used and where personalisation is required, an alphabet is also included.
 
What is included in a Chart Pack?
Included in a chart pack is a full colour printed graph chart, a detailed specification sheet listing the materials needed to complete the design and where personalisation is required, an alphabet is also included.
What is included in a Tapestry Kit?
In some products, colour printed canvas, a colour graph chart also as a guide, instructions, wools and needle. However, in some items, the design is not printed on the canvas, therefore the canvas is blank.
 
What is a Bespoke Design?
A Bespoke Design is a cross stitch chart designed and created especially for you. They are ideal for births, christenings, weddings or as a gift for a special person. An image of your bespoke design will be sent to you via email for your approval before dispatch.
What if I have never cross stitched before?
Cross stitching is a wonderful pastime and everyone has to start somewhere. You will always remember your first sampler. I can supply additional instructions for any new or less experienced stitchers and will happily deal with any queries. The feedback I receive is that my designs are rewarding for beginners. A typical design includes lots of individual motifs and elements so it is possible to feel you are making good progress as letters and motifs are completed.
What is the difference between Counted Cross Stitch and Tapestry?
Counted Cross Stitch is normally created using six stranded cotton threads and you cross stitch onto aida or evenweave fabric following a graph chart. Needlepoint or tapestry is normally stitched in tent stitch using tapestry wools on printed canvas. However, I also include some items in my collection stitched in Victorian cross stitch using thin crewel wool as a meduium to stitch on blank canvas following a colour graph chart.
 
How are your orders dispatched?
Your order will normally be dispatched within 5 working days from receipt. We use first class post within the UK and airmail if being posted overseas. If your order is delayed you will be advised by e-mail of an expected delivery date.
 
Payment
Payments can be made by card or through PayPal.
You don't need a PayPal account to make a payment as this facility also offers you the option to choose to pay by card as a guest.
A cheque or postal order is also acceptable. Cheques should be made payable to Nia Cross Stitch.
 
Other Questions
If you require any other information, please do not hesitate to get in touch.

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